Current location: Home » About Us » Frequently Asked Questions

Frequently Asked Questions

  1. How is First Tutors: I.T. different?
  2. What is the difference between First Tutors: I.T. and going to an agency?
  3. Does First Tutors: I.T. offer support?
  4. Why should I use First Tutors: I.T.?
  5. I need a trainer for an area not listed here, can you help?
  6. How do I give feedback about a trainer?
  7. Who uses First Tutors: I.T.?
  8. I'm looking to recruit numerous trainers for my business, can you help?
  1. How is First Tutors: I.T. different?

    First Tutors: I.T. enables IT trainers to promote themselves through profiles for free. Only when an IT trainer is matched with a client do we make a small charge, i.e. when the advertising has proved its value. First Tutors: I.T. is unique for clients in giving greater choice to the end customer.

  2. What is the difference between First Tutors: I.T. and going to an agency?

    Firstly, First Tutors: I.T. is open 24 hrs a day, 7 days a week: you can always go online and request a trainer. This is a huge help for small business owners and hobbyists who need to access the service outside of regular working hours. First Tutors: I.T. is a very fast way of finding and selecting an IT trainer because trainers are informed instantly and can often come back within the hour to confirm availability. Rather than talking to a middle man and waiting to hear which trainers are available, our system enables you to contact the trainers directly and ask them your questions. First Tutors: I.T. is also very competitively priced: the average agency charges large commissions on top of every hour of training, whereas we only charge a client 5.00 for the release of their chosen trainer's details.

  3. Does First Tutors: I.T. offer support?

    For clients experiencing technical difficulties, contact us via our online support form and we will help you with any difficulty.

    For clients seeking advice on choosing a trainer, read Which Tutor? or for commencing IT lessons please see Your First IT Lesson.

    We recognise that many of our trainers will have strong views on web development and usability so welcome your feedback in this respect - we can build a better site if you tell us what you want!

  4. Why should I use First Tutors: I.T.?

    First Tutors: I.T. provides a built-in review facility - we invite feedback from clients about how their IT training lessons have gone. For clients, this provides objective advice, whilst also giving the best IT trainers a platform upon which to shine. Of course, we mention this alongside the other benefits of a wide variety of trainers and competitive pricing!

  5. I need an IT trainer for a specialism not listed here, can you help?

    Contact us and we'll make every effort to help you.

  6. How do I give feedback?

    We much appreciate feedback and where appropriate usually act on it very swiftly - use our feedback form to tell us what you think. If you are trying to give feedback about a specific trainer, please login to your member's area and click on 'My Feedback.' This option appears after two weeks so you have a little time to get to know the trainer before giving an opinion.

  7. Who uses First Tutors: I.T.?
    • Individuals looking to develop their IT skills for professional or personal reasons.
    • Companies seeking to effectively enhance the skills of their employees.
  8. I'm looking to recruit numerous IT trainers for my company, can you help?

    Seems likely! Please contact us with an outline of your needs and we will research your enquiry and call you back.

If you have any further questions not answered in our FAQs, or are unsure about anything, please ask us your question here.

Trainers

For frequently asked questions made by trainers please click here

Clients

For frequently asked questions made by clients please click here